Refund policy

ONLINE RETURNS

JIV Athletics does not hold responsibility for packages marked as "delivered" by the carrier. To start your online return, please click here

If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product.

To be eligible for refund or exchange, items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange.  Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 30 days after order date.

Defects must be reported before items are worn, washed or tags have been removed.

CLEARANCE
All clearance items are FINAL SALE.  Items are not eligible for exchange or refund. Therefore if your order is strictly final sale items be sure to unclick the re:do option.

Re:do Free Unlimited Return for Store Credit or Exchanges is not applicable to clearance and sale items even if purchased with your items.   Once you have checked out with re:do please note that it is NOT refundable!

 

 

Returns
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Promotional Product

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jivathletics.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jivathletics.com and send your item to: 2002 Jimmy Durante Blvd #116 Del Mar, CA United States.

Shipping
To return your product, you should mail your product to: 2002 Jimmy Durante Blvd #116 Del Mar, CA United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.